• Anywhere


Lucy Adam

This is a fantastic opportunity to join a relatively new and developing Customer Security & Financial Crime Advisory team in a leading challenger bank.

Based either remotely or in Glasgow or Edinburgh (your preference) with flexibility to work from home a few days a week, you will work closely with colleagues across the organisation, supporting the CS & Digital Fraud Manager in delivering (and leading on aspects of):
a) Coordinating Customer Security SME support for and input to: new products, delivery channels, other projects, issues/incidents etc;
b) defining and evolving the Banks CS strategy and core controls,
c) Delivering the annual CS Risk assessment, training needs analysis and delivery plan.

Responsibilities include:
• Working collaboratively with Business areas on all aspects of Customer Security (Fraud & Authentication) strategy, controls and assurance to ensure secure and frictionless customer journeys across all channels.
• Providing expert knowledge and guidance to projects, new products, issues/incidents, processes and procedures in relation to Customer Security – Fraud & Authentication.
• Attending and contributing to governance committees across the Bank to support and embed effective Customer Security controls and highlight potential risks.
• Owning and maintaining the Customer Security strategy and optimised controls at all customer touchpoints
• Supporting risk management processes by ensuring that risks are adequately raised, documented and managed through risk management lifecycle.
• Supporting the FC&CS Int/threat assessment team by continuously monitoring/assessing emerging threats and changes to the customer security control environment
• Representing the bank at key industry and regulatory forums in relation to customer security.
• Delivering the annual CS risk assessment, and updating it following material changes to the Banks Business/operating model, customer base or products.
• Delivering the annual CS training needs analysis and subsequent training plan, and supporting the development and roll out of that training as appropriate.

We're looking for:
• SME Level understanding of key threats and controls in relation to customer: Fraud, Authentication, Biometrics, Device Profiling, Malware detection on remote devices, and other aspects of customer security.
• Good understanding of core bank IT platforms
• Good understanding of bank products and delivery channels
• Experience in providing SME support / input to projects

Strong stakeholder and honed communication skills are paramount as you will be an important point of contact for the business. They are looking for candidates with energy, enthusiasm and ideas who want to make an impact in the business.

If this is of interest to you, fits your experience and you’d like to find out more please get in touch.

Adam Appointments is Scotland's only recruitment firm focused solely on roles in Corporate Governance.

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